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Warranty Forever Questions


Frequently Asked Questions by Warranty Forever Customers:

Q: How do I make a claim if I have a breakdown?

A: Contact the dealer where you purchased the vehicle. They will handle it all from there! If you have any questions

that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.

Q: When are the claims specialists available to take my call?

A: Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. EST and 9 a.m. to 5 p.m. on Saturday to answer all

of your questions.

Q: Is there a deductible that I need to pay when making a claim?

A: There is no deductible on the program. All parts and labor are covered 100%.

Q: How do I know what maintenance is required to keep my Warranty Forever contract in force?

A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the

Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular

make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please

contact a Claims Specialist at 1-800-810-8458.

Q: How do I locate a dealer that offers a Warranty Forever Contract on a car I would like to purchase?

A: You can locate a dealer by emailing us at support@nwan.com or by calling 1-800-810-8458.

Q: What if I am traveling out of town and need to have a maintenance service performed while I am

traveling?

A: Although you are required to perform every Manufacturer's Recommended Maintenance with your selling dealer or a

facility which has been preauthorized, you may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance

service to be performed while you are traveling or not at the selling dealer. If you need assistance with this you may

also contact your selling dealer's service department for details.

Q: What if I am traveling out of town and have a breakdown that would be covered under my Warranty

Forever Contract?

A: Although you are required to have all repairs performed at your selling dealer, if you are over 150 miles or more

away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work

completed. You may call us at 1-800-810-8458 for assistance or you may contact your selling dealer's service

department for details. Please remember - all out of state repair service must be preauthorized or the repairs performed

by an outside dealer will not be accepted.

Q: If my car breaks down and the breakdown is covered by the Warranty Forever Contract given to me by

my selling dealer, am I required to pay for the repair and then wait to be reimbursed?

A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all

repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.

Q: What if I need to be towed or need a rental car while my car is being repaired?

A: Towing and rental car coverage is not provided by your Warranty Forever contract. However, if you purchased an

extended service contract, your extended service contract will most likely provide that coverage for you.

Q: What is a licensed repair facility?

A: Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are

certified through a national non-profit organization to ensure the technicians competency in many areas of the

automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign.

Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

Q: Is a facility ASE certified?

A: No, not exactly. As mentioned earlier, the technicians themselves obtain these certifications. The facility itself is not

certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are

entitled to a special "Blue Seal of Excellence" recognition from ASE. You will sometimes see this logo displayed inside

the facility waiting area.